AML/KYC Tracker

Inside The March Tracker
  • The latest AML/KYC headlines, including how six Thai banks are testing a biometric digital KYC method and the latest expectations regarding the European Union’s forthcoming Sixth Anti-Money Laundering Directive
  • An interview with Dan Sketcher, head of product at Global Payments AU/NZ brands eWAY and Ezidebit, on the financial fraud challenges different merchant sectors face and how money laundering risks vary across international markets
  • A Deep Dive examining how biometric authentication and mobile network operators’ data can establish digital IDs for displaced individuals who lack formal identification documents
AML/KYC directory

Automated Retail Tracker

Inside the March Tracker
  • A look at how a new checkout technology could power a multibillion-dollar market
  • The latest developments from the automated retail space, including 7-Eleven’s testing of cashierless convenience stores and Nordstrom’s efforts to digitize vending machines
  • An interview with Luke Saunders, founder and CEO of fresh meal vending company Farmer’s Fridge, on how his business is upgrading customers’ experiences at its self-service smart vending machines
Automated Retail directory

B2B API Tracker

Inside The March Tracker
  • An interview with Diane S. Reyes, global head of liquidity and cash management for HSBC, on how APIs can thwart real-time payments fraud and inform business customers of investment opportunities
  • Recent headlines from the space, including ICICI Bank’s new API portal that helps third parties create new payments services
  • An in-depth examination of how businesses can improve their API authentication and monitoring strategies to fend off fraudsters
B2B API directory

B2B eCommerce Report

Inside the February Report
  • An interview with Lilian Shen, director of marketing at B2B furniture and decor rental company CORT Events, on how B2B event suppliers can use mobile channels and robust digital tools to better transact with planners
  • Recent headlines from the space, including Znode’s new service integrations that allow it to sell to distributor and manufacturer clients and how Alibaba is adapting to better support North American B2B vendors
  • An in-depth examination of how B2B sellers can securely transition to eCommerce and prevent online fraud without inserting frictions into customers’ experiences
B2B eCommerce directory

Buy Now Pay Later Tracker

Inside the April Tracker
  • An interview with Jessica Thompson, founder and CEO of yoga mat producer Yogo, on how BNPL solutions are helping more consumers exercise at home and driving sports equipment sales during the COVID-19 pandemic
  • The latest BNPL developments, including the U.K. market’s projected doubling in size and how BNPL providers are pushing back on proposed regulations in Australia
  • A Deep Dive analyzing BNPL’s effects on the home gym industry, especially as the COVID-19 pandemic pushes more Americans indoors
Buy Now Pay Later directory

Call Center Commerce

Inside the September Tracker
  • Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite Over.ai
  • Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
  • A provider directory featuring the space’s top players, including three additions
Call Center Commerce directory

Credit Union Tracker

Inside the February Tracker
  • An interview with Steve O’Donnell, executive vice president and chief financial officer for One Nevada Credit Union, about how the CU works to protect members’ data while undergoing a self-service transformation
  • The latest credit union developments, including a slowdown in CU auto loan growth
  • A Deep Dive analyzing data breaches’ ongoing threats and how local businesses’ security lapses could affect CUs
Credit Union directory

Credit Union Tracker

Inside The March Tracker
  • An interview with Timothy Anderson, CEO of United States Federal Credit Union, on how the CU has worked to digitize its infrastructure and expand into more channels while protecting members from fraud
  • The latest CU news and trends, including recent efforts by CUs to optimize their operations with AI, ML and advanced data analytics
  • A Deep Dive exploring the efforts many CUs are taking to stay innovative while facing competition and consolidation
Credit Union directory

Digital Banking Tracker

Inside the December Tracker
  • An interview with Nicolas Kopp, CEO of German challenger bank N26, on how the FI revamped its customer service strategy as it expanded into the competitive U.S. market
  • Recent headlines from around the space, including mobile app upgrades by NatWest and Bank of America to retain consumers
  • A Deep Dive analyzing the technology gap between legacy banks and challenger banks as well as how each can work to close out fraud
Digital Banking directory

DIGITAL CONSUMER ONBOARDING Tracker

Inside the April Tracker
  • An interview with Jennifer Aguiar, vice president of compliance and risk at DraftKings, on the company’s data-driven strategy for keeping customers safe
  • The latest news from around the space, including headlines on Citi’s digital onboarding portal expansion and new details on Mastercard’s universal digital ID initiative
  • A Deep Dive on how online gaming and gambling platforms are leveraging technologies like artificial intelligence to verify customers’ identities while avoiding onboarding frictions
DIGITAL CONSUMER ONBOARDING directory

Digital Fraud Tracker

Inside the March Tracker
  • An interview with Raghu Valipireddy, senior vice president and chief information security officer at Axos Bank, on how the bank’s multilayered filtering approach removes fraudulent bots while keeping the beneficial ones intact
  • The latest digital fraud developments, including a potential rise in cybercrime due to COVID-19
  • A Deep Dive analyzing how new schemes like synthetic identities are making mobile application fraud harder to fight
Digital Fraud directory

Digital Identity Tracker

Inside the March Tracker
  • An interview with David Crawford, head of effortless payments at NatWest, about how the bank worked to solve miniaturization challenges and fraud concerns when developing its biometric credit card
  • The latest digital ID developments, including facial recognition struggles in China associated with the new coronavirus
  • A Deep Dive exploring digital driver’s licenses’ advantages and the challenges that are preventing implementation in most states
Digital Identity directory

Digital-First Banking Tracker

Inside the March Tracker
  • An interview with John Tarnowski, executive vice president of ATB Financial, on how the bank gathers and harnesses customer data with a conversational robot named Pepper
  • The latest digital-first banking developments, including new data analytics efforts from community banks and a biometric security initiative from Capitec Bank
  • A Deep Dive analyzing the data analytics’ benefits for targeted marketing efforts and how banks can develop these programs themselves
Digital-First Banking directory

Disbursements Tracker

Inside the March Tracker
  • An interview with Waseem Daher, founder and CEO of corporate tax and bookkeeping firm Pilot, on how to speeding tax disbursements caters to millennial business owners’ needs
  • Notable headlines from the space, including how businesses and consumers are preparing for California’s tax code changes
  • A Deep Dive examining why tax services providers need to look closer at the financial benefits faster disbursements can grant modern taxpayers 
Disbursements directory

Faster Payments Tracker

Inside the March Tracker
  • An interview with Steve Ledford, senior vice president of product strategy and development for payments company The Clearing House (TCH) on what it takes to drive real-time payments’ widespread adoption
  • The latest news and trends, including the contactless payment solutions streamlining public transit in New York and Australia
  • A look at why FIs and FinTechs are working to meet SMBs’ faster payment needs as well as how global providers are developing and launching instant payment rails 
Faster Payments directory

Fraud Decisioning Playbook

Inside the March Playbook
  • An interview with Felix Shpilman, CEO of online travel agency Emerging Travel Group, on how the firm mitigates chargebacks while providing customers with friction-free payment experiences
  • The latest fraud decisioning developments, including why merchants are tapping AI and machine learning to fight fraud and how attacked firms work to recover losses from scams like wire transfers
  • A Deep Dive examining how sophisticated merchants are strategically deploying positive friction to defeat fraudsters without harming their customers’ experience
Fraud Decisioning directory

Gig Economy Tracker

Inside the March Tracker
  • The latest gig economy payment headlines, including how FIs like Starling Bank are innovating to help support ad hoc payment challenges
  • An interview with Luke Marklin, CEO of gig economy moving platform Bellhops, on how enabling faster payments on its mobile app helps build relationships with gig workers
  • A Deep Dive exploring why freelancers are more likely to work with companies that support local currency payments
Gig Economy directory

Global Recurring Payments Tracker

Inside the January Tracker
  • The latest global recurring payments developments, including a partnership between GoCardless and KYC solutions provider Accuity
  • Kate Thunnissen, chief marketing officer at speech-to-text platform provider Trint, explains how the company reduces subscriber churn by taking a customer-centric approach and emphasizing security
  • A Deep Dive detailing how safeguarding the onboarding process can help subscription companies combat churn and fight fraud
Global Recurring Payments directory

Intelligence of Things Tracker

Inside the February Tracker
  • The latest IoT news and trends, including Google’s initiative eschewing cloud technology in AI applications for stronger security and the self-driving car earning the U.S.’s first federal safety exemption
  • Vikas Butaney, vice president of product management for technology and software solutions provider Cisco, on how the firm’s offerings allow the smart cities of the future to begin existing today
  • A directory of the top IoT implementers and providers, including seven additions
Intelligence of Things directory

Merchants Guide To Navigating Global Payments Regulations

Inside the March Tracker
  • An interview with Nicholas Ahrens, vice president of innovation at the Retail Industry Leaders Association, on how U.S. merchants are working to comply with changing data privacy laws
  • Notable headlines from the space, including how state regulators in California, New York and Washington are upgrading open banking and privacy rules
  • A Deep Dive analyzing how retailers operating in multiple states are responding to increasingly fractured regulations for online transactions
Merchants Guide To Navigating Global Payments Regulations directory

Mobile Order-Ahead Tracker

Inside the March Tracker
  • An interview with Adam Fox, director of digital experience and media for Mexican fast-casual chain Qdoba, on how the QSR ensured a smooth data migration process for its recently overhauled rewards program and mobile ordering system
  • The latest mobile order-ahead developments, including the devastating effects of COVID-19 on China’s mobile order-ahead industry
  • A Deep Dive analyzing fraudsters’ use of social engineering fraud and how QSRs are leveraging two-factor authentication to fight it
Mobile Order-Ahead directory

mPOS Tracker

Inside the July 2019 Tracker
  • An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
  • The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
  • A Deep Dive examining how restaurants are using mPOS to provide better service
mPOS directory

Next-Gen AP Automation Tracker

Inside the March Tracker
  • An interview with Dan Miller, senior vice president of product management at Sage Intacct, on how streamlined vendor onboarding supports firms’ bottom lines and partnerships
  • The latest AP automation developments, including the announcement of an IBM solution that leverages blockchain technology and the reasons SMBs are finding themselves unable to leave behind legacy practices
  • A Deep Dive examining how automation can smooth onboarding and serve as the glue that strengthens profitable company-vendor relationships
Next-Gen AP Automation directory

Next-Gen Debit Tracker

Inside the March Tracker
  • The latest headlines on Next-Gen Debit, including Venmo’s debit card for children and the Reserve Bank of India’s new initiative to combat fraud with opt-in contactless and online payment capabilities
  • An interview with Andrew Radlow, chief business officer for checkout-free shopping technology provider Grabango, on how in-app payments can help grocery stores reduce lines and improve shopping convenience
  • A Deep Dive examining merchants’ choices over routing debit payments and the factors they consider when making these decisions
Next-Gen Debit directory

Next-Gen Sales Tax Tracker®

Inside the December Tracker
  • National Diaper Bank Network Director of Policy and Government Relations Phillip Vander Klay on the effects of — and ongoing disputes over — diaper sales taxes in some states, and NorthShore Care Supply president Adam Greenberg on the business impacts of those laws, especially as more states adopt remote seller taxes
  • The latest eCommerce sales tax developments, including a dispute over California’s, Louisiana’s and South Carolina’s attempts to gather retroactive online sales taxes and Alaska’s push to collect local and remote seller taxes via app
  • A Deep Dive providing an in-depth examination of the complex world of sales tax bundling, including merchants’ strategies to minimize tax management frictions
Next-Gen Sales Tax directory

Order To Eat Tracker

Inside the March Tracker
  • An interview with founder Anjou Ahlborn Kay and CEO and owner Sebastiaan van de Rijt of fast casual chain Bamboo Asia on designing inventory management software to ensure stock and product consistency across locations
  • The latest developments from the space, including Starbucks’ expanded delivery services and New York City’s hearing on ghost kitchen regulations
  • A Deep Dive on how restaurants are using digital POS tools and menu management software to provide more accurate, customized and rapid service
Order To Eat directory

Smarter Payments Tracker

Inside the August Tracker
  • An interview with Khun Sarintorn, vice president of trade finance and international remittance business solution head for Thailand-based Kasikornbank, on making overseas transfers more transparent and efficient
  • The latest efforts by various companies, including Mastercard, Western Union and Cambridge Global Payments, to enhance interoperability among global payment systems
  • A Deep Dive that examines the biggest cross-border pain points and the solutions that are being implemented to enable real-time payment capabilities
Smarter Payments directory

Subscription Commerce Tracker

INSIDE THE FEBRUARY TRACKER
  • An interview with Wyatt Jenkins, senior vice president of product at content membership platform Patreon, on how the company created a subscription model that enables financial success among artists and other creatives
  • The latest developments from the space, including Netflix’s international expansion and a new subscription box offering from Coca-Cola
  • A Deep Dive exploring how subscriptions work with the sharing economy to boost growth in both segments
Subscription Commerce directory

Whole Paycheck Tracker

Inside this Issue

From grocery, to pharmacy, to apparel to electronics and everything in between – the nation’s two most prominent retailers are matching up and fighting for customer loyalty. PYMNTS is tracking the race, as it goes and grows, to see which player ends up ahead.

Whole Paycheck directory

Workforce Spend Tracker

Inside the March Tracker
  • The latest spend management news and trends, including the rise of ridesharing as the top expensed item in 2019
  • An interview with Barry Floyd, chief financial officer at Paul Davis, and Jeff Harper, its senior director of shared services, on how the company is leveraging spend management technology as part of its mission to rebuild homes in times of disaster
  • A Deep Dive on how artificial intelligence is being used to improve spend management operations
Workforce Spend directory